Business Jet Travel - Terms and Conditions

1. Legal Contract

When you (the person using this website) click to make a booking with us, legal obligations arise and your right to refund of monies charged to your Credit Card or Charge Card, business jet travel account, personnel and corporate, or paid in any other way agreed by us, are limited by our terms and conditions and by the conditions of the particular travel supplier. You must not make any Online Travel Booking through this website ("Site") unless you understand and agree with all our Online Terms and Conditions ("Terms and Conditions").

2. Changes to Terms & Conditions

Business Jet Travel reserves the right to amend or change all or any part of these Terms and Conditions at any time. This includes amendments or changes to Section 24 Policies on Additional Fees and Refunds.

3. Liability

3.1. By using Business Jet Travel's online travel service Site you agree that, subject to certain rights and remedies you have under the Competition and Consumer Act 2010 (Cth) and similar State and Territory laws in Australia which cannot be excluded, restricted or modified, neither Business Jet Travel nor any Business Jet Travel subsidiary or related company or representative shall be liable for any loss, injury or damage to you or your belongings or otherwise arising in any way out of the provisions of travel services to you and Business Jet Travel excludes all other conditions and warranties implied by custom, law or statute.

You also agree that:

  • all information and other content on this website is provided "as is" and without warranties of any kind, either express or implied; and
  • Business Jet Travel (and its suppliers and licensors) expressly disclaim all warranties of any kind including but not limited to implied warranties of merchantability and fitness for a particular purpose; and
  • Business Jet Travel does not warrant that any of the functions contained on this website or your access to this website will be uninterrupted or error-free, that any defects will be corrected or that this website or the server on which this website is stored are free of viruses or any other harmful components; and
  • Business Jet Travel does not warrant or make any representation regarding your access to, or the results of your access to, this website (including any related or linked websites) or any information on this website in respect of correctness, accuracy, timeliness, completeness, reliability or otherwise, and you (and not Business Jet Travel), assume the entire cost of any necessary verification, maintenance, repair and/or correction of any relevant information or other content.

3.2. Under no circumstances (including but not limited to any act or omission on the part of Business Jet Travel) will Business Jet Travel or any of its affiliates, suppliers or licensors be liable for any loss of profits or any indirect, incidental, special and/or consequential damages whatsoever which result from any use of or access to, or any inability to use or access, the website or anything contained on, or missing, from the website.

3.3. To the fullest extent permitted by law, the liability of Business Jet Travel for breach of any implied warranty or condition which by law cannot be excluded is limited at the option of Business Jet Travel to the following:

  • in the case of services supplied or offered by Business Jet Travel:
    • the supply of the services again, or
    • the payment of the cost of having the services supplied again; and
  • in the case of goods supplied or offered by Business Jet Travel:
    • the replacement of the goods or the supply of equivalent goods, or
    • the payment of the cost of replacing the goods or of acquiring equivalent goods.

4. Law and Jurisdiction

These Terms and Conditions and your use of the Business Jet Travel website will be governed by and construed in accordance with the laws of Victoria, Australia and you hereby submit to the jurisdiction of the courts in that place.

5. Unlicensed Entity Disclaimer

If you request Business Jet Travel to arrange for the provision of products or services by a person or company which is not licensed in accordance with any applicable law, Business Jet Travel accepts no liability (whether in contract, for negligence or otherwise) for any loss or damage suffered by you or any third party as a result.

6. Licence Information

Business Jet Travel International, Pty Ltd. (ABN 11 152 596 104) trading as Business Jet Travel, incorporated with limited liability in Victoria ACN 152 596 104. Registered Office127 Smith Street Fitzroy VIC 3065 Australia.

7. Responsibility

Products and services are sold by Business Jet Travel as an agent for airlines, hotels, car hire companies, tour companies, travel insurance companies, cruise operators and any other suppliers providing travel related services via this website.

Business Jet Travel is not a provider of such travel related services and has no responsibility for such services provided or not provided by any party. Accordingly, by using these services in your Online Travel Booking, you agree to seek remedies directly with the supplier and, subject to applicable law, not to hold Business Jet Travel nor its related companies, employees or representatives liable in contract or tort (actionable wrong) for any loss, costs, expense, injury, accident or damage to person or property caused directly or indirectly from either:

  • the acts or omissions of such suppliers or
  • any event beyond Business Jet Travel' control including, but not limited to, war, civil disturbance, fire, flood, acts of God or Government or other authorities, accident to machinery or failure of machinery or equipment, or industrial action.

All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs and terms and conditions of sale of suppliers and these terms. Business Jet Travel act as an agent and have no responsibility, and extend no guarantees for discontinued promotions, airfares or specific holiday products or other travel related services.

8. Supplier's Conditions

All coupons, receipts and tickets are issued subject to the terms and conditions specified by the suppliers. By accepting the coupons and tickets and utilising our services or confirming your Online Travel Booking, you agree that, apart from certain rights you have under the Competition and Consumer Act 2010 (Cth) that we cannot alter, neither Business Jet Travel nor any subsidiary or related company or representative shall be liable for any loss, injury or damage to you or your belongings or otherwise arising in any way out of our services to you.

9. Special Conditions for Airfares

There are numerous rules and regulations affecting air fares and particularly discounted airfares, which involve substantial cancellation or amendment fees, and in some instances there are no refunds whatsoever on cancelled air tickets should you need to amend or cancel your travel plans. If you have any queries regarding these fees please do not hesitate to contact our office. You must read the rules and check the conditions applicable to every airfare and ensure that you accept those rules and conditions before you make an Online Travel Booking. If the rules and conditions are not displayed you should contact our office. Once you confirm an Online Travel Booking and make payment you are bound by the rules and conditions applicable stated by the relevant supplier(s).

10. Special Conditions for other Travel Services

These Terms and Conditions apply generally to all the products sold by Business Jet Travel through an Online Travel Booking. Some travel related services also have special conditions applying to them, including the Cruise and Cruise Package Conditions outlined in Schedule 1. Airlines, hotels, car hire, tour operators, cruise lines and other travel suppliers have various other terms and conditions relating to the purchase of these goods and services, some of which may involve substantial cancellation or amendment fees, and in some instances there may be no refunds whatsoever on cancelled travel related services should you need to amend or cancel your travel plans. Some of those terms will be displayed in the rules applicable to a particular product, but not all. For example, travel suppliers often limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage, however we do not have those conditions to display. It is your responsibility to check those terms and conditions before making an Online Travel Booking through Business Jet Travel.

11. Frequent Flyer or Travel Supplier Loyalty Program Customers

Please note if you are a frequent flyer member or part of a loyalty program of a travel supplier, you should retain your air ticket and boarding pass or any other documentary requirements to evidence point eligibility as Business Jet Travel will not obtain copies of your air ticket at any future date. Business Jet Travel does not accept liability for point’s accrual or missing points. It is your responsibility to be familiar with the loyalty program of each airline with which you are an enrolled member.

12. Online Travel Booking Details, Dates and Reservations

The details and timings for all sectors and other items shown on your itinerary and or ticket are subject to change. Therefore Business Jet Travel recommends that you reconfirm all reservations with the applicable airline or travel supplier at least 72 hours before departure or redemption. Business Jet Travel does not accept responsibility for amended flight timings or flight numbers, or any other amendment made, or delays by any travel supplier.

13. Travel Documentation and Arrangements

You are responsible for determining and obtaining proper documentation such as passport, visa and health requirements and all other relevant documentation and arrangements. The final responsibility for ensuring all documentation is correct and complete and all other requirements are satisfied rests with the individual traveller.

14. Destination Enquiries

You should enquire about local issues and conditions at overseas destinations prior to travel. Business Jet Travel Services makes no representations as to the safety, conditions or other issues that may exist at any destination. Travel advice can be obtained from various sources, including local governments, local consular offices and the website of the Australian Department of Foreign Affairs & Trade at

15. Photo Identification

All airlines require the production of photo identification when checking in with an e-ticket. Your identification must match with the name of the passenger on the ticket or travel documentation. Presentation of photo identification may also be required for car hire, accommodation and other travel related services.

16. Passport

All individuals departing from Australia must be in possession of a valid passport. Business Jet Travel requires the passport number, country of issue, passport expiry date, date of birth and gender of each traveller. If your passport is due to expire within six months of your return arrival back in Australia then under normal circumstances you should obtain a new passport. Should you be travelling on a travel document other than an Australian Passport you may require a visa or permit to re-enter Australia.

17. Visa Requirements

Certain countries require a visa for entry prior to arrival. Please ensure you are fully informed of the requirements before you make a reservation as visas can take some time to obtain. The consulate or representative office of the relevant country will be able to advise requirements.

18. Health Precautions and Vaccinations

Vaccinations are strongly recommended for certain destinations. We recommend that you contact your doctor or other health professional for travel health advice and vaccinations. Ideally, health requirements should be attended to at least two months prior to departure. If travelling with medication, you must carry a letter from your doctor explaining your medical condition and the required medication.

19. Rates and Price Variations

Business Jet Travel reserves the right to vary published rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you must pay the increase when notified. Business Jet Travel is not liable in any way if any increase occurs. All prices are subject to availability and can be withdrawn or varied without notice.

20. Price Inclusions and Exclusions

  • Airfares: All taxes and charges required to be paid to purchase the ticket have been included in the total price. However, there may be other charges or taxes payable at the destination which you will be required to pay in local currency.
  • Airlines and Other Travel Services:
    • Items included in the prices or rates of the products are specified in each section. Prices do not include: meals other than as stated in itineraries, any air fares unless stated, Government departure taxes, passport and visa charges, vaccination fees, airport taxes, airport transfer fees, any items of a personal nature such as telephone calls, beverages, laundry, excess baggage charges and gratuities, travel insurance, excess or other insurance waivers or other items not specified or expressly included in your Online Travel Booking.
    • Travel service suppliers may require an imprint of credit card details, pre-authorisation or other form of bond prior to your use of the travel related service.

21. Service Availability

The services sold through Business Jet Travel are subject to availability and can be withdrawn without notice. Access to this website and any website normally linked to this website is not guaranteed and is subject to availability of communication links and access rights. Business Jet Travel reserves the right to deny password login on this website to any person or password holder.

22. Online Travel Booking Acknowledgement

Acknowledgment of your Online Travel Booking will be made via email and will include your Online Travel Booking reference ("Booking Reference"). Please check your email regularly to ensure prompt receipt of any relevant communications. The fares shown on this website can be purchased only in conjunction with the website. Business Jet Travel does not accept any responsibility for any loss incurred as a result of any failure of email delivery (irrespective of the reason for such failure).

23. Passenger Name

It is essential that you enter details of each traveller correctly and according to passport or other travel identification. Suppliers will deny carriage if the traveller's name varies and your booking may be cancelled automatically if the traveller's name is amended. Business Jet Travel accept no responsibility for any loss or damage arising from incorrect entry of traveller's name and any inability to travel as a result of carrier's policies. Each individual airline has their own policy regarding name changes and applicable fees. Federal law now stipulates passport name must match with travel tickets and documentation for all forms of air travel.

24. Policies on Additional Fees and Refunds

Please note, in the event of a booking amendment or cancellation, Business Jet Travel reserve the right to apply the following service fees and conditions in addition to any charges assessed by the relevant airline and or supplier.

  • Amendment Fee: $33.00 per person, per change
  • Cancellation Fee: $55.00 per person
  • Refunds: Any applicable refunds will be credited to your Business Jet Travel Card. No Membership Rewards points will be refunded. No cash refunds will be given. We may, in our absolute discretion, nominate another refund method and notify this to you.

25. Fictitious or Duplicate Reservations

Business Jet Travel does not permit fictitious or duplicate reservations. If Business Jet Travel establishes or has reason to suspect that an individual user has submitted and confirmed multiple identical bookings, we reserve the right to cancel one or all of the reservations immediately and without reference to the customer.

26. Illustrations

Photographs and illustrations and other promotional material are for promotional purposes only. They do not represent any benefit that will be included in any arrangements made by you.

27. Travel Insurance

It is up to the traveller to determine whether they need travel insurance or to assess the adequacy of any existing insurance(s). You may wish to obtain professional advice from your insurance company or insurance broker.

28. Currency

Unless specified otherwise, all rates and prices are quoted in Australian dollars.

29. Extraordinary Costs

In the unlikely event Business Jet Travel is unable to meet your requirements through our normal booking process; we will let you know within 48 hours. If you wish us to continue with the Online Travel Booking, any additional costs as notified to you, such as telephone and other communication expenses, courier charges, any associated bank costs for urgent remittance of funds, etc. will be payable by you, the customer.

30. Goods and Services Tax

All prices quoted for travel wholly within Australia include Australian GST.

31. Payment Method

31.1 Payment for Online Travel Bookings may be made via all major credit cards or through a pre agreed and approved corporate credit account. Full payment is required at the time of making the Online Travel Booking.

31.2 Business Jet Travel does not accept airmiles, points or any other credits or rewards offered in the industry, for part or complete payment.

32. Commissions

You acknowledge that Business Jet Travel may receive commissions from travel service suppliers Online Travel Bookings made through this website.

33. Disputes

Any dispute concerning services received with respect to any Online Travel Booking shall be settled between you and the merchant and/or travel services supplier. Business Jet Travel bears no responsibility for resolving such disputes, or for the dispute itself.

34. Analysis Policy

Business Jet Travel reserves the right to perform statistical analyses of user behaviour and characteristics in order to measure interest in, and use of, the various areas of the website and to inform advertisers and or suppliers of such information as well as the number of users that have been exposed to or clicked on their advertising banners. Such analysis and any associated data from these analyses used by Business Jet Travel or provided to third parties will be in aggregated form only. Business Jet Travel will not provide any individual or personally identifiable information.

35. Cookies and Information Collected Automatically

In addition to the information collected by us when you browse the Online Travel Booking Site, as noted in our Privacy Statement, the Site permits third party advertising cookies to be served to your computer for the purpose of serving interest-based advertising. These cookies are used by our third party advertising providers (such as DoubleClick) to track your browsing activity across the Online Travel Booking Site as well as across other websites that have partnered with those advertising providers. They use this information to display ads on the Online Travel Booking Site and those other websites that they believe to be more relevant to your specific interests and therefore more useful to you. You have the right to choose whether or not to accept cookies.

You can exercise this right by amending or setting the controls on your browser to reflect your cookie preferences. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of the Online Travel Booking Site. The "help" portion of the toolbar on most Internet browsers will tell you how to change your browser cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether

® Registered Trademark of Business Jet Travel Company.

36. Special requests

If you have a special request for anything that is not automatically part of the travel arrangements you book through us, please advise us when you book and we will pass this information on to the companies we work with. Our note of your request on your invoice/receipt confirms we have received it, but does not guarantee that we, or the relevant supplier, can meet with your request. Where possible they will try to help you, but we cannot guarantee any request unless it is noted on your invoice/receipt and we also confirm the request separately in writing. We must emphasise that verbal confirmations of special requests cannot be taken as a guarantee that they will be met e.g. special meal types on flights, or hotel room or Cruise Ship state room number requests. We will not pay compensation for failing to meet a special request that we have not confirmed separately in writing.

37. Fares and Service Charges

9.1. Services and goods provided during the holiday, service charges and any port or airport charges and taxes which are not included in the confirmed holiday price must be paid by you. Where services or goods are provided on board the Cruise Ship, payment must be made before you disembark. Without prejudice to any lien over your goods, you agree that the Cruise operator shall be entitled to prevent any baggage or goods belonging to or travelling with you from leaving the Cruise Ship until all sums owed to the Cruise operator have been paid in full.

9.2. Service charges and gratuities vary between Cruise operators. Service charges and gratuities are generally applied in recognition of the service you receive on board from all members of the crew, in a variety of locations. Some Cruise operators may require payment of service charges or gratuities in advance of travel. In some cases these service charges or tips will be payable at the time of booking and shown on your confirmation invoice, in other cases they will automatically be added to your on-board Cruise Ship account.

9.3. Service charges may be subject to change. For further details please enquire at the time of booking.